Visitor Guidelines

Highlights visiting hours, visitor pass norms, attendant rules, pharmacy returns, and practical ward behaviour rules.

Follow visiting hours of 11:30 AM to 12:30 PM and 4:00 PM to 6:00 PM.

Keep one responsible person available for the patient at all times while following attendant limits.

Do not sleep on the patient's bed or any vacant bed in the ward.

Take meals in the canteen only and avoid carrying valuables into the ward.

Recovery-first restriction

Visitor access is managed in the interest of the patient's medical recovery and may be restricted as needed.

Attendant requirement

It is compulsory that a person is available 24 hours for the patient, while the hospital generally allows only one person with the patient in all classes.

Visitor policy

Visiting rules, ward etiquette, and pharmacy guidance in one place.

Families can review the key visitor guidelines before arriving or during a stay.

Policy section

Visiting hours and attendant rules

Visiting hours are 11:30 AM to 12:30 PM and 4:00 PM to 6:00 PM.
It is compulsory that one responsible person remains available for the patient for 24 hours.
In the interest of the patient, more than one person is generally not allowed with the patient in all classes.
In an emergency, two persons may be allowed.

Policy section

Ward behavior and visitor-pass policy

Visitor pass rules may change if hospital management feels it is necessary.
Patient relatives and attendants should display their passes as instructed.
Relatives are strictly requested not to sleep on the admitted patient's bed or any vacant bed in the ward.
If a relative occupies a vacant bed, the patient may be charged for that bed.
For assistance, contact the sister-in-charge in the ward.

Policy section

Meals, valuables, and hospital property

Patient relatives are requested not to eat with the patient in the ward and should take meals in the canteen only.
Patients are advised not to keep valuables with them in the ward. The hospital is not responsible for theft or loss.
Any damage caused to hospital property by patients or relatives will be recovered based on assessment by hospital management.

Policy section

Pharmacy, medicine returns, and support services

The dispensing pharmacy is located on the ground floor of the hospital.
The pharmacy operates 24 x 7, 365 days a year.
The original bill must be produced for returning medicine.
The pharmacist will inspect medicine and bill for expiry date, seal, packaging, and BH barcode.
Refrigerated products, injections, general items, rehabilitation aids, and devices are not returnable.
IPD patients must return balance medicines before discharge from the hospital.
Ambulance services are available round the clock.

Policy section

Respect for staff and patient safety

The hospital respects its staff and considers staff protection a duty.
Any proven misbehaviour with hospital staff by the patient or relatives can lead to discharge of the patient.
Where necessary, appropriate legal action may also be taken.